Customer loyalty

Bring customers back:
loyalty, vouchers and gift cards

Create digital loyalty programs and sell dinners, tastings and prepaid gift cards — all inside the Plathea app your customers already use to book. No plastic card, no third-party app.

Start free with PlatheaSee pricing
In brief

How loyalty works with Plathea

With Plathea you create one or more digital loyalty programs — points, stamps, cashback or tiers — and sell prepaid vouchers like dinners, tasting menus and events, plus gift cards. Customers find them in their Plathea profile, the same app they book with; you manage everything from the back office, with no cards or extra apps. Included from the Pro plan.

What's included

Loyalty, prepaid and gifts in one place

Digital loyalty program
Points, stamps (the digital card), cashback or Bronze/Silver/Gold tiers. You can keep several programs active at once — for example points at dinner and stamps for coffee.
Configurable rewards
A euro discount off the bill, a free product or a custom reward, redeemable at a points threshold. Turn rewards on and off whenever you like.
Prepaid vouchers
Sell dinners, tasting menus and limited-seat events in advance: you get paid before the customer arrives and fill your quiet days.
Gift cards
The gift that brings a new customer to the table: whoever receives it finds the voucher in their own Plathea profile.
Validation by scan
At the venue you scan the customer's code from their smartphone: the voucher is marked as used — no double use and no dedicated reader.
Direct payout to your account
Online payments run through Stripe Connect with a direct payout to the restaurant's account. On online sales Plathea keeps 3% (minimum €0.50, VAT excluded); reservations stay commission-free.
Why Plathea

No card, no third-party app

The loyalty program and vouchers live in the same Plathea app customers use to discover your venue and book. No plastic, no extra downloads: the customer sees their points balance, tier and rewards straight from their profile.

And with prepaid vouchers you flip the takings: do you pay for no-shows? No — you get paid at the sale, not on attendance. A limited-seat “Tuesday tasting dinner” turns your emptiest day into revenue collected up front.

Availability

What's live today

The loyalty program is included from the Pro plan and is already active. Online sale of vouchers and gift cards with a direct payout to your account (via Stripe Connect) is active too: on these sales Plathea keeps 3% (minimum €0.50, VAT excluded). Reservations stay commission-free.

FAQ

Loyalty FAQs

Do customers need a separate app?

No. The loyalty program and vouchers live inside the Plathea app customers already use to discover your venue and book. No plastic card, no extra download.

What types of loyalty program can I create?

Points, stamps (the classic digital card), cashback or tiers. You can keep more than one active at the same time — for example points for dinner and a stamp card for the coffee bar.

What's the difference between prepaid vouchers and promotions?

A promotion is a discount on what the customer will order. A prepaid voucher is a purchase in advance: you get paid now, the customer consumes later.

Can I sell gift cards?

Yes. Vouchers work as gift cards: whoever receives them finds them in their own Plathea profile and uses them at the table.

What happens if the customer doesn't show up?

The voucher was already paid for at purchase: the takings stay yours according to the sale conditions you set. No-shows cost you nothing.

From when can I sell online with direct payout?

Right away: online sale of vouchers and gift cards with a direct payout to your account (via Stripe Connect) is active. On these sales Plathea keeps 3% (minimum €0.50, VAT excluded); reservations stay commission-free. The loyalty program is included from the Pro plan.

How does the customer chat work?

You switch it on in the settings: it is off by default. The customer always writes first, from your venue page in the app — they must be registered with Plathea, but they don't need a booking. You reply, or whoever you authorise. Conversations delete themselves 12 months after the last message.

Bring customers back, more often

Loyalty program, prepaid vouchers and gift cards in one system. Included from the Pro plan.

Start free with PlatheaSee pricing